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    • At grounds equipped with dispensers, you just have to insert your TotalEnergies Aviation card and enter your four-digit PIN number. The machine will issue a ticket with details of the operation. Our ten-day invoices list all the refueling operations carried out during the period by airport, with the corresponding aircraft registration numbers. 
       
      At grounds that are not equipped with dispensers, the refueler will complete a docket` with the following information: 

      • the four-digit number of your TotalEnergies Aviation card; 
      • the type of fuel and number of liters;  
      • the date of the operation;  
      • the aircraft registration number.  

      The docket is co-signed by the refueler and the pilot.

      At grounds equipped with dispensers, you just have to insert your TotalEnergies Aviation card and enter your four-digit PIN number. The machine will issue a ticket with details of the operation. Our ten-day invoices list all the refueling operations carried out during the period by airport, with the corresponding aircraft registration numbers. 
       
      At grounds that are not equipped with dispensers, the refueler will complete a docket` with the following information: 

      • the four-digit number of your TotalEnergies Aviation card; 
      • the type of fuel and number of liters;  
      • the date of the operation;  
      • the aircraft registration number.  

      The docket is co-signed by the refueler and the pilot.

    • No. Since January 1, 2014, it has not been necessary to hold a French bank account to qualify for the TotalEnergies Aviation card, but your bank must be domiciled in the euro zone. 
      UK and Swiss residents must provide a statement from their bank confirming acceptance of SEPA payments.

      No. Since January 1, 2014, it has not been necessary to hold a French bank account to qualify for the TotalEnergies Aviation card, but your bank must be domiciled in the euro zone. 
      UK and Swiss residents must provide a statement from their bank confirming acceptance of SEPA payments.

    • If your TotalEnergies Aviation card is lost or stolen, log on to your APIFLY account to cancel it and request a new card.

      If your TotalEnergies Aviation card is lost or stolen, log on to your APIFLY account to cancel it and request a new card.

    • Your TotalEnergies Aviation card PIN number is private, and the customer service department cannot access it. If you have forgotten your PIN number, please contact our customer service department by email at [email protected] or phone on 01 41 35 74 09 (cardholders only), and our employees will reset your PIN number and send it to you by post.

      Your TotalEnergies Aviation card PIN number is private, and the customer service department cannot access it. If you have forgotten your PIN number, please contact our customer service department by email at [email protected] or phone on 01 41 35 74 09 (cardholders only), and our employees will reset your PIN number and send it to you by post.

    • After three false attempts, your TotalEnergies Aviation card is automatically blocked for 48 hours. The customer service department does not have remote access to the dispenser to unblock it. You will have to wait for your card to be unblocked and pay for your fuel in cash.

      After three false attempts, your TotalEnergies Aviation card is automatically blocked for 48 hours. The customer service department does not have remote access to the dispenser to unblock it. You will have to wait for your card to be unblocked and pay for your fuel in cash.

    • Your PIN number is directly connected to your account number. It will be the same for all the cards in your fleet.

      Your PIN number is directly connected to your account number. It will be the same for all the cards in your fleet.

    • No, it is generated automatically by the software when the account is created.

      No, it is generated automatically by the software when the account is created.

    • The TotalEnergies Aviation card is valid for two years. It is renewed automatically and sent by post in the first two weeks of the month of expiry. 

      The TotalEnergies Aviation card is valid for two years. It is renewed automatically and sent by post in the first two weeks of the month of expiry. 

    • "If your TotalEnergies Aviation card is no longer recognized, check first whether it is still valid. If so, please contact the customer service department (cardholders only) with the exact wording of the error message, either by email at [email protected] or phone on 01 41 35 74 09. Our employees will be able to issue you with a new card. 
      If there is a refueler at the site, they will be able to unblock the dispenser so that you can refuel your aircraft. They will then provide you with a completed docket."

      "If your TotalEnergies Aviation card is no longer recognized, check first whether it is still valid. If so, please contact the customer service department (cardholders only) with the exact wording of the error message, either by email at [email protected] or phone on 01 41 35 74 09. Our employees will be able to issue you with a new card. 
      If there is a refueler at the site, they will be able to unblock the dispenser so that you can refuel your aircraft. They will then provide you with a completed docket."

    • No, these means of payment are not accepted for TotalEnergies Aviation card bills. Direct debit is the only possible means of payment.

      No, these means of payment are not accepted for TotalEnergies Aviation card bills. Direct debit is the only possible means of payment.

    • You just have to send an email to [email protected], providing your account number and attaching your new RIB (bank details).You will then receive a SEPA authorization which you must sign electronically.

      You just have to send an email to [email protected], providing your account number and attaching your new RIB (bank details).You will then receive a SEPA authorization which you must sign electronically.

    • "Please send an email to [email protected], providing your account number, aircraft registration number and the fuel required. On reception, the customer service department will issue you with a new card. 
      For a TICPE-exempt JET A-1 card, you must attach the TICPE exemption or an AOC/CTA that specifies the new aircraft's registration number.  "

      "Please send an email to [email protected], providing your account number, aircraft registration number and the fuel required. On reception, the customer service department will issue you with a new card. 
      For a TICPE-exempt JET A-1 card, you must attach the TICPE exemption or an AOC/CTA that specifies the new aircraft's registration number.  "

    • Please send an email to [email protected] and provide your account number, the registration number corresponding to the card to be canceled, and the registration number of the new aircraft. The customer service department will then issue you with a new card and will cancel the old card.      
      For a TICPE-exempt JET A-1 card, you must attach the TICPE exemption or an AOC/CTA that specifies the new aircraft's registration number. You must destroy your old card.

      Please send an email to [email protected] and provide your account number, the registration number corresponding to the card to be canceled, and the registration number of the new aircraft. The customer service department will then issue you with a new card and will cancel the old card.      
      For a TICPE-exempt JET A-1 card, you must attach the TICPE exemption or an AOC/CTA that specifies the new aircraft's registration number. You must destroy your old card.

    • Applications are made online on the TotalEnergies Aviation site.

      Applications are made online on the TotalEnergies Aviation site.

    • Our TotalEnergies Aviation card is free, with no management fees.

      Our TotalEnergies Aviation card is free, with no management fees.

    • The TotalEnergies Aviation card allows you to access a network of 160 service stations, of which 140 have dispensers, ensuring the ability to refuel at all times, 24/7. 
      Fuel is billed at a lower rate than for cash transactions. Payment is deferred for 30 days, free of charge.

      The TotalEnergies Aviation card allows you to access a network of 160 service stations, of which 140 have dispensers, ensuring the ability to refuel at all times, 24/7. 
      Fuel is billed at a lower rate than for cash transactions. Payment is deferred for 30 days, free of charge.

    • Please contact the regional customs office, the Direction Régionale des Douanes et Droits Indirects, for your company's headquarters.

       

      Please contact the regional customs office, the Direction Régionale des Douanes et Droits Indirects, for your company's headquarters.

       

    • Yes, if you want an Avgas 100 LL, UL91 or JET A-1 with TICPE card. Your card and your bills will be stamped TS APP, for Tous Appareils (all aircraft), instead of carrying the aircraft registration number. TICPE-exempt JET A-1 cards are not available without an aircraft registration number, however, because they have to show the registration number that appears on the TICPE exemption document issued by the customs authorities.

      Yes, if you want an Avgas 100 LL, UL91 or JET A-1 with TICPE card. Your card and your bills will be stamped TS APP, for Tous Appareils (all aircraft), instead of carrying the aircraft registration number. TICPE-exempt JET A-1 cards are not available without an aircraft registration number, however, because they have to show the registration number that appears on the TICPE exemption document issued by the customs authorities.

    • Yes, we can issue you with a TS APP card, or Tous Appareils (all aircraft), for AVGAS 100LL, UL91 or JET A-1 including TICPE. These cards are not linked to any registration number. We cannot issue you with a TICPE-exempt JET-A1 card, however, because these cards have to show the registration number that appears on the TICPE exemption document issued by the customs authorities.

      Yes, we can issue you with a TS APP card, or Tous Appareils (all aircraft), for AVGAS 100LL, UL91 or JET A-1 including TICPE. These cards are not linked to any registration number. We cannot issue you with a TICPE-exempt JET-A1 card, however, because these cards have to show the registration number that appears on the TICPE exemption document issued by the customs authorities.

    • The authorization to use jet fuel to power aircraft by filling the tank directly from an automatic self-service dispenser with complete exemption from the domestic consumer tax in application of the ministerial ruling of September 9, 1993, is no longer valid; it has been superseded by new legislation. You will therefore have to apply for a new authorization.

      The authorization to use jet fuel to power aircraft by filling the tank directly from an automatic self-service dispenser with complete exemption from the domestic consumer tax in application of the ministerial ruling of September 9, 1993, is no longer valid; it has been superseded by new legislation. You will therefore have to apply for a new authorization.

    • Unfortunately, we are unable to offer this option. You will have to have the sums refunded by approaching your regional customs office, the bureau des Douanes Régional, with your AVGAS bills, stating the TICPE sums paid. 

      Unfortunately, we are unable to offer this option. You will have to have the sums refunded by approaching your regional customs office, the bureau des Douanes Régional, with your AVGAS bills, stating the TICPE sums paid. 

    • No. You have to file a new application with all the relevant documents. On receiving the new certificate, please send a copy to our French customer service department, Service Clients France, at the following email address:  [email protected].
      Make sure you plan ahead for the new application, because without proof of exemption, we will have to reject your cards.

      No. You have to file a new application with all the relevant documents. On receiving the new certificate, please send a copy to our French customer service department, Service Clients France, at the following email address:  [email protected].
      Make sure you plan ahead for the new application, because without proof of exemption, we will have to reject your cards.

    • Yes, foreign businesses can qualify for TICPE exemption if they have aircraft running on JET A-1. They will have to provide an AOC requesting TICPE exemption, to the:

      • Direction Régionale des Douanes 
      • Roissy-en-France Fret Aéroport Charles-de-Gaulle 
      • BP16 
      • 108 Rue du Signe 95701 Roissy Cedex  
      • Telephone: +33 (0)1 48 62 35 43 
      • Fax: +33 (0)1 48 62 66 85 
      • email: [email protected]

      Yes, foreign businesses can qualify for TICPE exemption if they have aircraft running on JET A-1. They will have to provide an AOC requesting TICPE exemption, to the:

      • Direction Régionale des Douanes 
      • Roissy-en-France Fret Aéroport Charles-de-Gaulle 
      • BP16 
      • 108 Rue du Signe 95701 Roissy Cedex  
      • Telephone: +33 (0)1 48 62 35 43 
      • Fax: +33 (0)1 48 62 66 85 
      • email: [email protected]

    • TICPE stands for Taxe Intérieure de Consommation sur les Produits Energétiques, (domestic tax on energy products), previously known as TIC or Taxe Intérieure de Consommation (domestic consumer tax) or TIPP or Taxe Intérieure sur les Produits Pétroliers (domestic tax on petroleum products).

      TICPE stands for Taxe Intérieure de Consommation sur les Produits Energétiques, (domestic tax on energy products), previously known as TIC or Taxe Intérieure de Consommation (domestic consumer tax) or TIPP or Taxe Intérieure sur les Produits Pétroliers (domestic tax on petroleum products).

    • AOC/CTA stands for Air Operator Certificate or Certificat de Transporteur Aérien.
      This document authorizes an airline to operate. It is issued by the air transport surveillance authority (Autorité de surveillance du transport aérien), and attests to the airline's capacity to operate flights in complete safety. In France, the civil aviation board's safety department (DSAC) issues AOCs to French air travel businesses. They are first issued for a maximum period of one year, and are renewed for two or three years.

      AOC/CTA stands for Air Operator Certificate or Certificat de Transporteur Aérien.
      This document authorizes an airline to operate. It is issued by the air transport surveillance authority (Autorité de surveillance du transport aérien), and attests to the airline's capacity to operate flights in complete safety. In France, the civil aviation board's safety department (DSAC) issues AOCs to French air travel businesses. They are first issued for a maximum period of one year, and are renewed for two or three years.

    • You are advised to keep a copy of the certificate aboard the aircraft, to prove that you are exempt at grounds that do not accept the TotalEnergies Aviation card.

      You are advised to keep a copy of the certificate aboard the aircraft, to prove that you are exempt at grounds that do not accept the TotalEnergies Aviation card.

    • The exemption is valid for five years.

      The exemption is valid for five years.

    • "To obtain your exemption, you need to provide the following documents:  

      • An original extract dated within the last three months from the Register of Commerce if your company is French, or documentary proof of your company's registration with the relevant local authorities if your company is not registered in the French Register of Commerce.  
      • The exhaustive list of aircraft used (model and identification)
      • A registration certificate for each aircraft (issued by the DGAC) recording its ownership by the company 
      • A precise description of the previous year's activity, supported with the necessary documentation 
      • The denomination of the product (27 10 19 21 00 U161 - lamp-oil-type jet fuel for use in powering aircraft, with the exception of private tourist aircraft) 
      • Estimated annual fuel consumption 
      • The list of depots selected for supply"

      "To obtain your exemption, you need to provide the following documents:  

      • An original extract dated within the last three months from the Register of Commerce if your company is French, or documentary proof of your company's registration with the relevant local authorities if your company is not registered in the French Register of Commerce.  
      • The exhaustive list of aircraft used (model and identification)
      • A registration certificate for each aircraft (issued by the DGAC) recording its ownership by the company 
      • A precise description of the previous year's activity, supported with the necessary documentation 
      • The denomination of the product (27 10 19 21 00 U161 - lamp-oil-type jet fuel for use in powering aircraft, with the exception of private tourist aircraft) 
      • Estimated annual fuel consumption 
      • The list of depots selected for supply"

    •  

      The company that wishes to benefit from the exemption is responsible for making the application.

       

      The company that wishes to benefit from the exemption is responsible for making the application.

    • The TotalEnergies Aviation card is a credit card. The security deposit is designed to cover unpaid bills. The amount is calculated on the basis of estimated annual spending and is set at a minimum of €200. The deposit is refunded on the closure of your account. You may either pay the deposit or ask your bank to stand guarantor. In the latter case, you are responsible for making the necessary arrangements with your bank. 

      The TotalEnergies Aviation card is a credit card. The security deposit is designed to cover unpaid bills. The amount is calculated on the basis of estimated annual spending and is set at a minimum of €200. The deposit is refunded on the closure of your account. You may either pay the deposit or ask your bank to stand guarantor. In the latter case, you are responsible for making the necessary arrangements with your bank. 

    • No, the amount of the deposit remains unchanged from the initial application to the closure of the account.

      No, the amount of the deposit remains unchanged from the initial application to the closure of the account.

    • Please email your request to close your account to us at [email protected]. Attach a photo of your card cut into two pieces, and confirm that your bank account remains active for repayment of your security deposit by bank transfer. If this is not the case, please send another RIB or bank details for an account in the name of the cardholder. On receipt of these documents, we will terminate your contract and settle your account. The security deposit will be refunded within four weeks.

      Please email your request to close your account to us at [email protected]. Attach a photo of your card cut into two pieces, and confirm that your bank account remains active for repayment of your security deposit by bank transfer. If this is not the case, please send another RIB or bank details for an account in the name of the cardholder. On receipt of these documents, we will terminate your contract and settle your account. The security deposit will be refunded within four weeks.

    • The list of grounds that accept the TotalEnergies Aviation card states whether they are equipped with dispensers. Click here to view the list. You can also access our Station Finder

      The list of grounds that accept the TotalEnergies Aviation card states whether they are equipped with dispensers. Click here to view the list. You can also access our Station Finder

    • The TotalEnergies Aviation France card is accepted in mainland France and Corsica only. Only the JET A-1 card is accepted outside France. For more information, please contact us by email at [email protected].                                                                                                                                                                                                                                                                                                                                                                                                             

      The TotalEnergies Aviation France card is accepted in mainland France and Corsica only. Only the JET A-1 card is accepted outside France. For more information, please contact us by email at [email protected].