Accessibility | TotalEnergies Aviation

This page aims to present our accessibility policy and define the general accessibility level observed on the website, in accordance with the applicable protocols and regulations.

What is Digital accessibility ?

Digital accessibility is a set of standards and best practices covering functional, graphic, technical and editorial aspects.

Digital media (websites, mobile applications, PDF files, etc.) must adhere to particular standards and best practices in order to be accessible by people with disabilities.

For example, an accessible website allows users to:

Customize its display via the operating system and/or browser (enlarge or shrink characters, change typography, modify colors, turn off animations, etc.).
Browse using assistive technologies such as text-to-speech or Braille.
Navigate without having to use a mouse, just a keyboard, switches or a touchscreen.
Watch videos and audio content with subtitles and/or transcriptions.
And more.

Accessibility Policy

TotalEnergies is committed to make its websites (Internet, intranet, and extranet), its software packages, mobile applications and urban digital infrastructure accessible in accordance with article 47 of French law no.2005-102 of 11 February 2005.

To this end, it undertakes the following strategy and actions:

The “aviation.totalenergies.com” website was designed using the TotalEnergies webfactory, which allows multiple websites to be created from a common structure and components.

To achieve the best possible result, accessibility was taken into account by the teams in charge of functional and graphic design as well as development throughout the creation of this webfactory.

In addition, trainings on content accessibility was provided to contributors of sites created using the factory. This is completed by input assistance available from the back office and in the contribution guide published by the Webroom teams.

RGAA partial non-compliance declaration

This declaration applies to "aviation.totalenergies.com" website.

Compliance status

This audit was conducted in accordance with the RGAA (Référentiel Général d’Amélioration de l’Accessibilité), the French digital accessibility standard.

The website is evaluated as non-compliant with RGAA version 4.1.2 (and therefore WCAG 2.1).

Test results

The audit of compliance with RGAA version 4.1.2 performed by Ideance in October 2025 on a sample of the website’s pages reveals that:

The global compliance rate is 48,6%.
Calculated by dividing the number of compliant criteria by the number of applicable criteria.
The average compliance rate is 72,3%.
Calculated by averaging the compliance rates for each page.

Non-accessible contents

Lists of non-compliant criteria:

1.2 - Some decorative images are not ignored by assistive technologies.
1.3 - A few alternative text descriptions of images conveying information are irrelevant.
1.6 - Some complex images conveying information do not have a text alternative.
2.2 - Some iframe titles are irrelevant.
3.2 - A few contrasts between text and background colour are not high enough.
3.3 - A few contrasts between interface components or graphical objects' colour and their background colour are not high enough.
4.1 - Some videos do not have audio-description or transcripts.
4.7 - Some videos cannot be clearly identified.
4.13 - Some videos or time-based media are not compatible with assistive technologies.
5.3 - A few layout table contents are incomprehensible when linearized.
6.1 - Some links are not explicit.
7.1 - Some scripts are not compatible with assistive technologies.
7.3 - Some scripts cannot be controlled using a keyboard or a pointing device.
7.4 - Some script-generated context changes are not reported or controllable.
8.6 - A few page titles are irrelevant.
8.7 - Some language changes are not indicated in the source code.
8.9 - Certain semantic elements are used for presentational effect.
9.1 - Some contents are not properly structured using heading elements.
9.3 - Some lists are not properly structured.
10.1 - A few contents are not formatted using stylesheets.
10.3 - Certain informations are incomprehensible when stylesheets are disabled.
10.7 - Some interactive elements do not have a visible focus indicator.
10.8 - Certain contents are not correctly hidden from assistive technologies.
10.11 - Some contents cannot be presented without requiring horizontal scrolling when using a 320px width window.
10.12 - On some pages, text-spacing properties cannot be redefined without losing content or functionalities.
10.13 - Certain additional contents appearing on focus or on hover of a user interface component cannot be controlled.
11.1 - Some form fields do not have a label.
11.2 - Some form field labels are irrelevant.
11.5 - Certain related form fields are not regrouped.
11.10 - On some pages, input assistance is not properly used or irrelevant.
11.11 – On some pages, input assistance does not provide suggestions to help correct errors.
11.13 - On some pages, input purposes cannot be deducted and thus used to automatically complete forms with user data.
12.6 - A few content blocks repeated across pages (such as header, navigation, search, main content, or footer) cannot be reached or bypassed.
12.7 - The website does not provide a skiplink to the main content.
12.8 - Tab order is inconsistent.
12.11 - Certain additional contents appearing on hover, keyboard focus or activation of a user interface component cannot be controlled.
13.3 - Some downloadable documents do not have an accessible version.
13.11 - Certain actions triggered with a pointing device cannot be cancelled.

Additional notes

Validity of the generated source code

The generated source code of the site pages is not fully valid according to the specified document type.

However, for the reasons mentioned below, the RGAA criterion 8.2 corresponding to this point has been marked as compliant.

Officially, WCAG criterion 4.1.1 relating to this RGAA criterion 8.2 has been removed from WCAG 2.2 and must be considered as still satisfied with regard to WCAG 2.1 as well as the European standard EN 301 549.

In practice, this criterion no longer has any benefit for accessibility for people with disabilities. Any accessibility problems arising from the invalidity of the generated source code are covered by other RGAA criteria.

Cookies consent manager

"Tealium" cookies consent manager was not fully audited during the process.

However, it has been checked that its presence does not have an impact on either use or consultation of the website.

Establishment of this Declaration

This declaration has been established in november 2025.

Technologies used for the realization of the TotalEnergies Marketing Services website, https://aviation.totalenergies.com/

HTML5
CSS
SVG
ARIA
JavaScript

Test environment

The webpage tests have been performed through the combinations of the following browser and screen reader:

Firefox 144 and NVDA 2025.3 with Windows 11 ;
Firefox 144 and JAWS 2024 with Windows 11 ;
Safari and VoiceOver with MacOs 26.0.1 ;
Safari and VoiceOver with iOS 18.6.2.

Accessibility checking tools

Colour Contrast Analyser ;
Contrast Finder ;
Firefox development tools ;
Web Developer (browser extension).
HeadingsMap (browser extension).

Webpages subject to the compliance audit

The sample on which the audit was carried out does include the mandatory pages defined by the RGAA:

Improvement approach

TotalEnergies is committed to a continuous approach to improving the accessibility of its website, in order to ensure equal access to information for all users, including people with disabilities.

As part of this commitment, progressive updates will be implemented to enhance the website’s compliance with accessibility standards.

In the initial phase, priority will be given to addressing the most critical non-compliance issues impacting the user experience.

In a second phase, this approach will be further strengthened by taking into account user feedback, as part of an ongoing process of continuous improvement and adaptation to specific user needs.

Feedback and contact

If you don’t manage to access content or service on this website, you can contact us by any of the following means, describing your problem:

Send us a message through : Form Other request | TotalEnergies Aviation
Email us to: [email protected]
If you have specific needs or would like to learn more about TotalEnergies' digital accessibility approach, a dedicated channel is available: [email protected]

Avenues of recourse

You have identified one or more violations of digital accessibility regulations on this website (presence of accessibility issues, absence of reporting obligations, etc.).
You have reached out to us to report these issues.
You have not received an adequate response.

In this situation, you have several options:

Contact Arcom

To report one or more violations of digital accessibility regulations, go to the “Report a digital service accessibility problem” page on the Arcom website.

Reach Out to the Defender of Rights

To exercise your rights with regard to accessibility issues you may have encountered:

You can contact the regional delegate through the Defender of Rights' Delegates Directory.
Alternatively, fill out the Defender of Rights complaint form, selecting “I am a victim of discrimination,” followed by “Private goods and services,” and then “Disability.”
Or send a free-of-charge letter (no stamp necessary) by post to the following address:
Défenseur des droits
Free answer 71120
75342 Paris CEDEX 07